Privacy Statement
WestLimerick102fm ltd is fully committed to adhering to the General Data Protection Regulation and the Data Protection Act 2018 and to respecting your privacy rights. This privacy statement sets out how we process personal data and information that you give to us. We are committed to protecting your personal information. You are not required to provide us with personal data unless you wish to avail of our services, receive updates about our work or wish to support our fundraising efforts.
This privacy statement explains:
- Who we are and why we collect your personal data
- For how long we hold your data and who receives it
- How you may request the personal data we store about you
- Who to contact about data protection issues in our organisation
Who we are and what we do
At WestLimerick 102fm, we Broadcast to West Limerick on FM and online. This privacy notice is aimed at individuals who avail of our services or who volunteer with us at our Studio and through our fundraising events.
Data we collect
We collect personal data that identifies you as an individual. We do this when you have provided us with information and consented for its use in your interest and for the purposes set out in this privacy statement. The personal information we collect includes your name, postal address, email address and telephone number and data that enables you to make meaningful choices about the services we offer, volunteering opportunities and fundraising activities. In collecting and processing your data we are committed to:
- Putting you in control of your privacy and providing you with clear choices
- Being transparent about how we collect and use your data
- Securely protecting the data your entrust to us and data processors used by us, using appropriate organisational and technical measures
- Adhering to data protection laws
When you subscribe to our newsletter, visit our website or fill our contact forms you consent to the use of that information as set out in this statement.
If you wish to withdraw consent to being contacted by us, please do so by sending an email to reception102@gmail.com with ‘UNSUBSCRIBE’ in the message subject line.
The personal data that you provide us with will only be used for the purpose for which it has been originally obtained or to fulfil legal or regulatory requirements as appropriate.
We will not share the personal data you provide with third parties for marketing or fundraising purposes or store any of your information outside of the European Economic Area.
We may collect legally obtained information from third parties and add this information to our user databases. This information will be only be collected and used to help us to fulfil our services to clients.
Individuals have a responsibility to ensure that any emails including attachments that they send us must be within the bounds of the law. Unsolicited content or mail of a criminal nature will be reported to the relevant authorities and blocked.
Why we collect data
Any personal information that you provide will only be used for the purposes for which it has been provided and reasonable incidental purposes only. It will be treated with the highest standards of confidentiality and security and in strict accordance with the General Data Protection Regulation. WestLimerick102fm uses your information to provide you with the most suitable services or related services that you wish avail of or access. Your information will not be passed onto third parties for marketing purposes.
[Important: it would be helpful to note the third parties you share data with and why. For example:
We share your data with third parties only for the purposes set out below:
Third Party Description Purpose for Sharing Data
Sub-contractors To help us to run our business in an effective manner under our terms and conditions of contract with you
Cloud Service Providers To store information legitimately held by us for business purposes
IT Back-up Providers To store information legitimately held by us for business purposes
IT Service Providers To store information legitimately held by us for business purposes and for IT security and services
Email Service Providers To help us to run our business in an effective manner for legitimate business purposes
Internal Customer Databases To run internal customer databases in an effective manner under our terms and conditions of contract with you ]
By providing your personal information and where you have agreed to receiving communications from us, we may use your personal data to:
- List the services you offer here
- Maintain relationships with donors and supporters and process tax relief information for donors
- Send out information about upcoming events for volunteers
- Improve the level of services that we provide
[Important: You may also wish to state the bases upon which you process data. Please include only those bases of processing that apply to your organisation. For example:
The legal bases for the processing of your data are:
Processing necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract.
Processing necessary for compliance with a legal obligation(s) to which we are subject.
Processing necessary for the purposes of the legitimate interests of WestLimerick102fm and where such interests are not overridden by your interests or fundamental rights or freedoms which require the protection of your information.
Processing based on your consent for such processing to take place.
Processing necessary to protect your “vital interests” or that of a data subject.
Processing necessary for the performance of tasks carried out on behalf of a public authority or in the public interest. ]
How long we hold data
The length of time we hold your data will depend on the purposes for which we obtained it. We will only hold this data for as long as we deem necessary.
Services users: state for how long information is held for the services offered.
Volunteers: We hold information for as long as a person is willing to volunteer for our organisation.
Donors: In line with tax relief guidelines for charities, we would like to hold your personal information for a period of five years.
Protecting data
We will take appropriate legal, organisational and technical measures to protect your personal information and use a variety of security measures and procedures to safeguard your data against unauthorised access, disclosure or use. We cannot guarantee the security of the data you transmit to our website. Transmission is at your own risk. Once we have received your data, we will employ appropriate technical measures to protect your personal data. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.
Cookies
Our website may use technology called “cookies”. This is a small text file that is placed on your device by a server and allows websites or mobile applications to respond to you as an individual. You can choose to accept or decline cookies. Please refer to your internet browser instructions to specify your cookie preferences. If you decline cookie features, you may not be able to fully experience the interactive features on our website.
Website Usage
We automatically collect information about browser type and operating system, pages you visit and your Internet Protocol addresses through Google Analytics. We do so, to help us to better understand how website visitors use our web site so that we can improve the user experience. This information is aggregated, providing us with data about the total number of visitors to our website and the total number of visitors to each page. Individual users are not typically identified through these analytics.
Children’s Privacy Protection
We understand the importance of protecting children’s privacy online. This website is not designed for or intentionally targeted at children aged 16 years or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 16 years.
Respecting your rights
We are committed to upholding your rights as an individual. These rights include:
- Right of access – the right to request a copy of the information we hold about you in accordance with the Data Protection Act 2018.
- Right of rectification – the right to correct data we hold about you that is inaccurate or incomplete in accordance with the Data Protection Act 2018.
- Right to erasure – in certain circumstances, you can request information we hold about you to be erased from our records. This will be done in accordance with the Data Protection Act 2018.
- Right to restriction of data processing – in certain circumstances, you have a right to restrict the processing of data. This will be done in accordance with the Data Protection Act 2018.
- Right of portability – The right of data portability applies to data that we process automatically provided to us by you and that we are processing based on your consent or to fulfil a contract.
- Right to object – You have a right to object to certain types of data processing such as direct marketing.
To make a personal data request, please use the contact point for us listed in this privacy statement.
Who to contact about data protection issues
If you wish to contact us regarding data protection issues or to make a personal data request, you may do so via the following options:
Post your enquiry to: WLCR, unit 5, NCW enterprise centre, Newcastle west, Co Limerick
Email your enquiry to: Reception102@gmail.com
Telephone your enquiry to: 069 66200
Complaints
If you wish to make a complaint about how your personal data is processed by us or how your data processing complaint has been handled by us, you have a right to lodge a complaint with the Supervisory Authority. The contact details for the Data Protection Commission’s office is as follows:
Post: Office of the Data Protection Commission. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.
Telephone: +353 (0761) 104 800; LoCall 1890 25 22 31
Email: info@dataprotection.ie
This privacy statement was last updated on 26/06/2022.
This is a live document and is subject to regular review. We reserve the right to modify this privacy statement at any time. We encourage you to review this privacy statement each time you visit our website.
WLCR FM LTD
CODE OF PRACTICE ON DEALING WITH COMPLAINITS UNDER SECTION 47 OF THE 2009 BROADCASTING ACT AS AMENDED BY THE ONLINE SAFETY AND MEDIA REGULATION ACT 2022
June 2023
| WLCR FM LTD CODE OF PRACTICE ON DEALING WITH COMPLAINTS UNDER SECTION 47 OF THE 2009 BROADCASTING ACT AS AMENDED BY THE ONLINE SAFETY AND MEDIA REGULATION ACT 2022 |
WLCR FM ltd aims to deliver the best possible to our listeners and community – this includes being compliant with relevant legislation that governs our activities.
Section 47 of the broadcasting Act 2009 as amended by the Online Safety and Media Regulation act 2022 requires that all broadcasters within the jurisdiction of the state prepare and follow a Code of Practice for dealing with certain types of complaints from the public. Your attention is drawn to the first that general feedback and not all types of complaints are covered by this document.
This document is the Code of Practice on Dealing with Complaints under section 47 of the 2009 Broadcasting Act as amended by the Online Safety and Media Regulation act 2022 WLCR FM ltd
This Code of Practice covers:
- What you can complain about under section 47 of the 2009 Broadcasting Act as amended by the Online Safety and Media Regulation act 2022 …………1
- How you make a complaint either informally or formally ………………………………………….2
- How soon after a broadcast you can make a complaint …………………………………………….3
- Who and where to send your complaint…………………………………………………………………….3
- What happens to your complaint ……………………………………………………………………………..3
- What the possible outcomes of your complaint are……………………………………………………4
- The role of Coimisiún na Meán ………………………………………………………4
- Recording of all complaints ……………………………………………………………………………………….4
Appendix 1: Formal Complaint Form …………………………………………………………………………5
This Code of Practice:
- Was written and agreed using the guidelines from the Coimisiún na Meán and after consultation with WLCR FM Ltd staff and management
- Will be reviewed at a minimum of one Board meeting per year with the Board making the necessary changes based on issues or relevant legislation. Both the annual reviews and any amendments will be recorded and the Code of Practice update if necessary. The Board welcomes and will consider all feedback on this Code of Practice. Any changes to this Code of Practice will be communicated to Coimisiún na Meán for approval
- Is available on our website page upon request by a member of the public
- Is available from the Broadcasting Authority of Ireland website
- What you can complain about under Section 47 of the 2009 Broadcasting Act as amended by the Online Safety and Media Regulation act 2022
- You can send in a complaint if you think that a broadcast or part of broadcast on out radio does not comply with our obligations set in the table below
- Complaints about alleged defamation are dealt with under the CNAM Right to Reply Scheme (see www.cnam.ie)
- Any other complaints, concerns or other feedback can be made on the standard complaint from that is in Appendix 1 (in line with our standard complaints process).
| Type of complaints | Our obligations |
| 1. Impartiality and objectivity in news | We will ensure that our new programming is objective and impartial without any expression of our own views |
| 2. Impartiality, objectivity and fairness in current affairs programming | We will ensure that our current affair programming -is objective and impartial without any expression of our own views -treats the subject matter and all interests fairly If we cannot achieve impartiality, objectivity and fairness in one current affairs programme, we will do so in Ireland broadcasts that will be broadcast within a reasonable period of each other |
| 3. Harm or offence | We will ensure that our programming does not contain any content which may reasonably be regarded as: |
| 4. Incitement to crime, or tending to undermine the State | -causing harm or offence -tending to promote or incite crime -tending to undermine the authority of the State -Unreasonably encroaching upon the privacy of an individual |
| 5. Privacy of the individually | We will ensure that programming is in compliance with the Coimisiún na Meán code of programme Standards. This Code concerns programme material regarding harm or offence and is available at |
| 6. Advertising/commercial communications | All commercial communications broadcast by us will be in compliance with the: -Coimisiún na Meán General commercial communications Code. This code concerns commercial communications which include advertising, sponsorship and teleshopping and is available at www.cnam.ie/publications_codestandards.html – Coimisiún na Meán children’s Commercial Communications Code. This code concerns commercial communications which include advertising, sponsorship and teleshopping that are for products or services of particular interest to children and/or those broadcasting during children’s programming and is available at http://www.cnam.ie/publications_codestandars.html |
2. How you make a complaint either informally or formally
Informally:
- you may prefer to contact the station informally in person or by phone and have your concerns heard and addressed in an informal manner is To your satisfaction
Formally:
- Contact the4 Complaints Committee by phone, email or letter and tell us your complaint
- A member of the Complaints Committee will contact you to talk about what concerned you and attempt to resolve the mater to your satisfaction
- If we cannot resolve your complaint to your satisfaction, and you are sure that your complaint is covered by this Code of Practice, please put the following information in writing (letter, fax )
- Your name and address
- The type of complaints ( see table above)
- The date and time of broadcast
- The name of the programme, news item or advertisement/ commercial communication that you have heard and which is the subject of your complaint
- Exact details of what in the broadcast concerned you
e. if you wish, you can use the complaint from in the Appendix 1 of this code of practice
f. if, by reason of disability or other good reason, you are unable to make a complaint in writing please contact us and we help you
g. We will not accept complaints which we deem to be of a frivolous or vexatious nature
WLCR FM is committed to protecting the right and privacy of individuals in accordance with the Data Protection Acts 1988-2003
3. how soon after a broadcast you can make a complaint
- The broadcasting Act 2009 as amended by the Online Safety and Media Regulation act 2022 requires that you make your complaint not more than 30 days after the date of the broadcast you have concerns about
- If your complaint relates to one broadcast: 30 days after the date of that broadcast
- If your complaint relates to two or more unrelated broadcast: 30 days after the date of the earlier or earliest of those broadcast
- If your complaint relates to two or more related broadcast of which at least two are made on different dates: 30 days after the date of the latter or latest of those broadcast
4. Who and where to send your complaint
Complaints Committee,
c/o Chairperson, west Limerick Community Radio
WLCR FM ltd,
Unit 5, Shannon Development Enterprise Centre, Sheehan’s Newcastle West, Co. Limerick
Phone: 069 66200
Email: reception102@gmail.com
5. what happens to your complaint?
Informal complaint:
- if you contact us informally, we will aim to resolve the issue(s) as soon as possible if all parties agree to how this may be done
Formal Complaint:
- Once we receive your complaint we will work to resolve the issue as soon as possible with the relevant people in the station
- We will write to acknowledge receipt of your formal complaint 7 working days
- We will consider the issue raised in your complaint
- We will listen to the programme/broadcast item identified in your complaint
- Where appropriate, presenter or programme-maker to give that party an opportunity to previse observations or comments about the issue you have raised
- We will provide a written response to your complaint that will as far as possible address all of the concerns/issues you have raised. We will set out the reasons for our decision on your complaint
- This response will be sent to you within 30 days from receipt of your complaint
6. what the possible outcomes of your complaint are
- We may uphold the complaint and will therefore aim to resolve it to your satisfaction in am agreed manner-this may include an apology, correction, clarification and/or offer of a rebuttal
- We may reject the complaint. This means we believe that our programming was in compliance with our obligations
7. the role of Coimisiún na Meán
- If we have not responded to your complaint within 30 days or if you are not satisfies with our response, you can refer your complaint to Coimisiún na Meán
- Coimisiún na Meáns Compliance Committee will consider your complaint and may carry out an in depended review of the complaint and our response
- Information on how to refer a complaint to the Coimisiún na Meán is available on the their website at www.cnam.ie or from the following address:
Complaints Officer, Coimisiún na Meán, 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20 ,Ireland.
Further queries concerning complaint referrals may also be directed to the user support centre’s telephone contact: (01) 963 7755.
Further information concerning Coimisiún na Meán’s role in broadcast regulation can be found on our website: https://www.cnam.ie/broadcasting/.
email: usersupport@cnam.ie.
Complaints: complaints@cnam.ie